In this guide:
Test Orders
If you’d like to test out the Flaviar Checkout-Shopify integration before going live, you’re able to place an order via your Shopify website or Buy Buttons as soon as you’ve been given the green light by Flaviar Checkout's team.
At this time, we don’t have a test mode that’s compatible with Flaviar Checkout post-launch. You’ll need to place an actual order and let our team know so that we can refund it. To place a test order, ensure that the product you plan to test has the following settings in place:
The product has available inventory at the Flaviar Checkout location OR is set to "continue selling when out of stock".
The Online Store sales channel is turned on.
For Direct Integrations: A product page with add-to-cart buttons is enabled within your theme.
For Buy Button Integrations: A content page with an active buy button is installed.
Please email [email protected] with any test orders as soon as you place them so that we can ensure they don't get fulfilled by our retailers.
Checkout & Orders
Your customer-facing cart and checkout are fully powered by Shopify. Customer orders will be placed on Shopify and will flow into Flaviar Checkout post-purchase.
In Flaviar Checkout, orders will be auto-assigned to retailers for fulfillment and managed by our Customer Support team.
You can view orders in either your Shopify or Flaviar Checkout dashboard. Flaviar Checkout's orders dashboard will have more details per order, including the assigned retailer and detailed fulfillment status.
Your order dashboards are for your oversight and analysis purposes only; no action is needed on your end to ensure order fulfillment.
Because payments for all alcohol orders are legally managed by the Flaviar Checkout team, all order changes, refunds, and address edits must be managed directly by our support and operations team.
Please reach out to [email protected] if you need help with an order change or refund.
Product Setup, Content Edits, & Inventory Management
New Products
All new products must be set up in Flaviar Checkout first. Flaviar Checkout will review the product distribution and pricing with our retailers (ensuring proper margins). Once pricing is approved, we will sync the new product with your Shopify store.
Product content and inventory management will be handled in Shopify. With the exception of product names and photos, you can disregard content and inventory fields when adding products in Flaviar Checkout.
Uploading and going live with a product in Shopify before having it approved in Flaviar Checkout will result in severe fulfillment delays and compliance risks for your customers.
Editing Product Content
Direct Integrations: Product content for your website will be fully managed in your Shopify admin.
Buy Buttons: Use the Flaviar Checkout platform to make updates to product names and photos, while managing your actual website content on your primary, non-Shopify website.
📌 As of April 2026, SRP updates for products in Flaviar Checkout will be managed by the Flaviar team to help ensure pricing consistency across the platform. If you’d like to request an SRP update, please reach out directly to your PSM or contact us at [email protected] and we’ll be happy to assist.
Managing Product Inventory
Evergreen Products: By default, your evergreen products will be set up to have no inventory limit, and to have "Continue selling when out of stock" selected.
Limited Time Offers (LTOs): For limited releases, "Continue selling when out of stock" must be strictly unchecked, and the specific products will be set with hard inventory caps, based on the inventory you allocate to your DTC sales channel.
If you want to set specific inventory limits so that your product will sell out upon depletion, you can manage this in Shopify on each product’s page - specifically in the Variants section. (See here for Shopify’s guide to managing inventory).
Please note that if you choose to set inventory limits, you will be responsible for keeping them up to date to ensure your products are available for purchase.
Out of Stock: To have a product marked as sold out, ensure that inventory is 0 and that "Continue selling when out of stock" is unchecked. (Conversely, if you are wondering why a product of yours is "sold out", check the product's settings in Shopify to see if Continue selling when out of stock is unchecked.)
To have a product removed from customer view completely, remove the Online Store channel via the Sales Channels section on each product page.
For all products in your Shopify, the following settings must not be adjusted in order to keep the Shopify-Flaviar Checkout connection working as intended:
Flaviar Checkout inventory location
SKU numbers
Price (unless you plan o using the price field as your tool to discount your product to customers. In which case, you will be charged back the difference per our chargeback policies).
Discount Codes
Discount codes can be created directly in your Shopify store by navigating to the Discounts tab on the left hand menu. You can refer to our Creating Discount Code guide for detailed steps on how to set up discount codes.
When creating a discount code, always select Flaviar Checkout as a sales channel in your Shopify Store.
Charges for the incurred costs of your discount codes will continue to be billed back to you via your Flaviar Checkout account on a weekly basis, per our chargeback policies.
You can monitor discount code usage at the order level here: Discount code chargebacks.
Shipping Subsidies
Like discount codes, discounted shipping rates can be edited directly in your Shopify store. To do so, go to Settings → Shipping and delivery.
You can refer to our Setting up Subsidized Shipping Guide for detailed steps on how to set up discounted/subsidized shipping in your Shopify store.
If creating new shipping rates, be sure that the "Shipping from" location is set to Flaviar Checkout.
Shipping rates can be complex to set up in Shopify, so please contact [email protected] if you have questions.
As with any discount code promotions you run, you will be billed by Flaviar Checkout for any costs incurred (i.e., the difference between our standard retailer shipping rates and your discounted rates).
You can monitor subsidized shipping directly in your Flaviar Checkout dashboard.
Order Emails & Support
By default, customers will receive Flaviar’s standard order notification emails. Your store’s order emails are configured to be sent from [email protected]
This setup ensures that when customers reply with order questions or issues, they have the quickest path to a resolution with our dedicated support team.
We strongly recommend keeping [email protected] as the reply-to email for all transactional order emails, while using your preferred brand email for separate marketing campaigns. Changing this transactional email will delay resolutions and risk a negative customer experience.
Shopify App Integrations
App integrations - such as Facebook, Google Ads, and Klaviyo - are managed by you in your Shopify. (See here for Shopify’s guide to apps.)
We encourage you to review our article on Recommended Shopify Apps for Growing Your Store.
For installation instructions, refer to each app’s respective guidelines.
For any apps that involve customer orders or payments (e.g., subscriptions), reach out to [email protected] to confirm that the app will be compatible with our integration.
Billing
This guide provides a comprehensive overview of how billing operates within Flaviar Checkout, including the different types of charges you may incur and how they are invoiced.
Questions? Please email your account manager or [email protected] for assistance.