This guide provides a comprehensive overview of how billing operates within Flaviar Checkout, including the different types of charges you may incur and how they are invoiced. It covers your recurring monthly subscription fee, chargebacks related to discounts and shipping, as well as how to access invoices, review billing history, and update your payment information.
Your Flaviar Checkout Monthly Fee
As part of your onboarding, a billable user was designated and monthly billing was initiated.
Your monthly fee is charged on a recurring basis, aligned with your individual billing start date (rather than a fixed calendar date such as the 1st or 15th).
Each month, the designated billable user will receive an invoice via email, with the relevant documentation attached.
Any applicable discounts will be reflected directly on the invoice.
How to find your Flaviar Checkout Billing History and Invoices
For more information on your Flaviar Checkout billing history and invoices, you can access these details directly through your Flaviar Checkout account.
Please ensure that you log in using the credentials associated with the designated billable user for your Flaviar Checkout Subscription. You can access the login page directly here.
Once logged in:
Click on your name in the top right corner of the Dashboard
From the dropdown menu that appears, navigate to the 'Account' section.
Once you select 'Account', you will be diverted to your account page where you will be able to view your full billing history, user information and invoices.
How to update your Payment Method/Billing Information on file for your Flaviar Checkout Subscription
There are several reasons you may need to update the payment method/billing information associated with your Flaviar Checkout Subscription - these can include:
Your current payment method is expired or nearing expiration
You've received a new or replacement credit card
There was a recent failed or declined payment attempt
You've changed banks or updated your preferred payment method
Your billing information has changed and no longer matches the card on file
Our team has reached out to request an update
In order to update your billing information on file for your Flaviar Checkout Subscription, you will need to follow the below steps:
Log in to your Flaviar Checkout account that is associated with your Flaviar Checkout Subscription Billing (i.e. your selected billable user account)
Click on your user name in the top right corner of the platform
Select → 'Account'
You will be redirected to a page with all your account information where you can select “Add Payment Method”
When adding your new payment method, you will be able to:
Add a new credit card on file and make that the default payment method
Link a bank account and make that the default payment method
Shipping & Discount Code Chargebacks
A chargeback is generated once an order containing a discount code and/or subsidized shipping has been delivered to the customer.
Discount Code Chargebacks
Discount codes can be created directly in your Shopify store by navigating to the Discounts tab on the left-hand menu. (See here for Shopify’s guide to discounts.)
When creating a discount code, always select Flaviar Checkout as a sales channel.
Charges for the costs incurred by your discount codes will continue to be billed back to you via your Flaviar Checkout account on a weekly basis.
You can monitor discount code usage and chargeback status at the order level here: Discount code chargebacks
You can monitor all paid discount code chargeback invoices here: Discount code chargeback invoice.
Shipping Chargebacks
Similar to discount codes, discounted shipping rates can be edited directly in your Shopify store. To do so, go to Settings → Shipping and Delivery. ( See here for Shopify’s guide to shipping rates.)
If creating new shipping rates, be sure that the 'Shipping from' location is set to Flaviar Checkout.
Shipping rates can be complex to set up in Shopify, so please contact [email protected] if you have questions.
As with any discount code promotions you run, you will be billed by Flaviar Checkout for any costs incurred (i.e., the difference between our standard retailer shipping rates and your discounted rates).
You can monitor subsidized shipping usage and chargeback status at the order level here: Shipping Chargebacks
You can monitor all paid shipping chargeback invoices here: Shipping chargeback invoice.
Important Notice on Chargebacks:
Chargebacks are reconciled on a non-regular basis, meaning invoices may be issued at varying intervals (e.g., weekly, monthly, or as applicable).
All chargebacks, including those related to shipping costs and discounts, are the responsibility of the Brand.
Questions? Please email your account manager or [email protected] for assistance.