Welcome to the Warehouse Merch Fulfillment process. To ensure a smooth launch and avoid fulfillment delays, please follow these requirements for preparing, shipping, and listing your merchandise.
Warehouse Locations
Please coordinate with your PSM to confirm which location should receive your inventory.
CA Warehouse — San Diego
Contact: James Solomon
Address: 1440 Innovative Dr. Ste 400, Docks 1–6, San Diego, CA 92154
Receiving Hours: Monday–Friday 7 AM – 2 PM
Phone: 858-735-9664
DC Warehouse — Washington, DC
Contact: Anthony Gaither
Address: 3525 V St NE, Suite A, Washington, DC 20018
Receiving Hours: Monday-Thursday, 8 AM – 4 PM
Phone: 443-459-6992
1. Prep & Inbound Requirements
Before shipping any items, ensure your inventory meets the following standards:
Stock Availability: All merchandise must be sent to and physically in stock at our warehouse before sales begin.
Merch Standards: All merch items must be labeled with UPCs. Apparel items must be poly-bagged and labeled with UPCs
General Merchandise: All other items (inserts, coasters, ice cube trays, etc.) must also have UPCs.
Labeling Accuracy: Products should be labeled accurately, indicating the product name, type, pack size, and any other relevant details.
Warehouse Labor Services:
If your merchandise does not arrive retail-ready (e.g., requires bagging or UPC labeling), our warehouse can provide these services.
Labor Fee: A charge of $45 per hour applies to the total time required to complete the project (bagging, printing, and/or labeling).
Note: This is a one-time labor fee per project/inbound shipment and is separate from the ongoing fulfillment margin.
2. Shipping to the Warehouse
Once your merchandise is ready, contact your Partner Success Manager (PSM) to create a Merch Purchase Order (PO).
⚠️ Do not ship items until the PO is finalized.
Receiving Timelines
Merchandise Type | Timeline |
Standard Merchandise (Meets all requirements, no special handling) | Received and scanned within 2 business days of delivery |
3. Product Setup
To ensure your customers are charged correctly and you receive timely payouts, please follow this specific setup flow:
Flaviar Checkout First: All new products must be set up in Flaviar Checkout first for review and sync.
Upload your new merch item in Flaviar Checkout: All new items, including merch, must be uploaded to Flaviar Checkout first.
Product review: Notify the PSM once the merch product has been created.
Product sync: Once approved, our team will sync the product in Flaviar Checkout with your Shopify store.
Shopify Details: Provide high-quality pictures and detailed descriptions to be added to your Shopify merch page.
Merch products in Shopify must remain inactive until the inventory physically arrives and is scanned in at the warehouse.
⚠️ Important Compliance Note:
Uploading or going live with a product in Shopify before it is approved in Flaviar Checkout and received at the warehouse will result in fulfillment delays for your customers and payout delays for your brand. We require all products to be on-site and approved before the listing goes live.
4. Finance/Payout
No upfront payment: No payment is made at the time the Purchase Order (PO) is created.
Monthly Payouts: Payouts are issued on a monthly basis for orders processed and shipped during the previous month.
Margin & Fees: The payout amount is calculated as the Retail Price minus the 22.9% agreed-upon margin.
Please note that any warehouse labor fees (e.g., $45/hr for bagging/labeling) incurred during the inbound process will be deducted from your payout or billed separately as part of the project fulfillment.
Stripe Connect Setup (Action Required): To receive payouts, you must set up a specific account via Stripe Connect.
This is a separate account from the one used to pay Flaviar service fees.
⚠️ During setup, when asked to select your industry, do not select "Alcohol."
Currently, payouts and reporting are managed manually by our accounting team. We expect payouts to be fully automated and reporting to be self-service within Flaviar Checkout by July 2026.
Questions? Please email your account manager or [email protected] for assistance.