A chargeback is generated once an order containing a discount code and/or subsidized shipping has been delivered to the customer.

Chargebacks are billed weekly (every Saturday) to the payment method on file with Flaviar Checkout.

Discount codes can be created directly in your Shopify store by navigating to the Discounts tab on the left-hand menu. ( See here for Shopify’s guide to discounts.)

When creating a discount code, always select Flaviar Checkout as a sales channel.

Charges for the incurred costs of your discount codes will continue to be billed back to you via your Flaviar Checkout account on a weekly basis.

See our how-to and best practices in this guide: Growing Your DTC Business with Shipping Subsidies.

Similar to discount codes, discounted shipping rates can be edited directly in your Shopify store. To do so, go to Settings → Shipping and Delivery. ( See here for Shopify’s guide to shipping rates.)

If creating new shipping rates, be sure that the 'Shipping from' location is set to Flaviar Checkout.

Shipping rates can be complex to set up in Shopify, so please contact [email protected] if you have questions.

As with any discount code promotions you run, you will be billed by Flaviar Checkout on a weekly basis for any costs incurred (i.e. the difference between our standard retailer shipping rates and your discounted rates).