Overview
Flaviar Checkout users are able to sell merchandise and non-alcohol items on Flaviar Checkout alongside alcohol items.
In most states, compliance restrictions prevent licensed alcohol retailers from selling merchandise and other non-alcohol items (unless the merchandise is being offered as a promotional item at no cost to customer).
For any merchandise or non-alcohol item being sold for a monetary value, the seller most often will need to be separate from the retailers who are fulfilling sales for your alcohol items.
Our platform is able to split consumer orders so that the alcohol sale is routed to a licensed alcohol retailer, while the sale of merchandise or non-alcohol item is routed to either you or your designated 3PL.
Costs
Selling merchandise and/or non-alcohol items on Flaviar Checkout requires an active Core or Plus Flaviar Checkout susbcription, as well as one of our Shopify integrations (i.e. a direct integration into a Shopify website you own or Shopify Buy Buttons integrated into your non-Shopify website).
For all sales, there is a standard payment processing fee of 2.9% plus $0.30 per transaction. These fees are automatically deducted from your payouts.
In addition to the payment processing fees listed above, all merch sales are subject to a pass-through Shopify transaction fee billed by Flaviar Checkout monthly. The transaction fee % will depend on your Shopify store plan.
Shopify Store Plan | Transaction Fee % |
Basic | 2% |
Shopify | 1% |
Advanced | 0.5% |
Plus | 0.15% |
Consumer Shipping Fees
At this time, combined alcohol and merchandise orders do not result in multiple shipping fees charged to the end consumer. This is because unique shipping rates for each product type would result in one, single-lined shipping rate that is not clearly split-able between two different vendors post-purchase.
Given this, we can only accommodate Free Shipping on all merch at this time:
We recommend baking the cost of shipping into your retail price of goods.
Order Management
Our team will set you up with a Flaviar Checkout fulfillment account and demo as part of your onboarding. This account will be used to receive revenue and manage orders.
Management of merchandise orders (e.g. updating order status, creating shipping labels, etc.) must be handled using one of the following methods:
In ShipStation via Flaviar Checkout's direct integration
Manually In Shopify by generating the label in the shipping carrier's website & manually adding it to the order in Shopify.
Via a Shopify-integrated app upon our team's review & approval.
Orders with Both Non-alcohol and Alcohol Products
To ensure smooth and timely delivery, orders that include both alcoholic and non-alcoholic items are automatically split into two separate shipments. This helps streamline our fulfillment process and ensures you receive your items as quickly as possible.
Here’s what to expect:
Split Fulfillment: As soon as your order is placed, our system separates it into two parts - one for alcoholic products and another for non-alcoholic products. This allows each part of your order to be processed and shipped independently.
*Note: the split orders only happens in the Flaviar Checkout portal. These orders will be treated as one order in your Shopify admin, with split fulfillments.
Two Shipping Notifications: The customer will receive two separate shipping confirmation emails—one when your non-alcoholic items ship, and another when your alcoholic items are dispatched by our retail partners.
Payments
Payments for each order are delivered to your Stripe account which is setup during onboarding.
Payouts are scheduled daily on a 2 day rolling basis. Payouts are not processed on weekends.
Payouts are processed via Stripe Connect, but you can manage your payouts per order directly from your Payouts tab in your Flaviar fulfillment account.
Refunds & Returns
If a refund or return is due for a merchandise item, the customer should reach out to our customer support team ([email protected]) directly to ensure the order is actioned appropriately in Shopify.
Customer Support
we may reach out to your team for guidance on customer resolution, which may include...
Status on a lost package
Reshipment requests from the customer
Wrong item/size sent to the customer
anything else that may come up!
Getting Set Up
Whether you or a 3PL will be fulfilling, we’ll need to set up a fulfillment account that will properly route the funds from non-alcohol sales to you and the order details to the fulfiller.
Before setting up your non-alcohol products, email [email protected] to let our team know who will be fulfilling these items. Please provide the following information:
The first and last name the account will be under.
The email address the account will be under.
Your fulfillment account will have to be under a separate email than any of your existing Flaviar Checkout accounts.
Ship from address and phone.
Return address and phone.
State(s) you will need to collect sales tax in
By default we will enable all US states and territories for merch shipping, are there any states or territories you would like us to disable?
Please review our Shipping Fee policy here and let me know if you’re okay with offering free shipping on merch.
What is your customer service email for merch issues, changes, questions, etc?
Please specify your preferred method of merch fulfillment (see options 1-3 in order management section.)
Our team will then create a fulfillment account for you and have you connect your Stripe account to receive payments. If you or your 3PL will be using ShipStation, you'll also be able to connect your ShipStation account.
Once set up with a fulfillment account, you can proceed to add products through the same process that you added alcohol items. Our team will then approve the products in the system and you’ll be able to generate the buy buttons.