Welcome to the Warehouse Merch Fulfillment process. To ensure a smooth launch and avoid fulfillment delays, please follow these requirements for preparing, shipping, and listing your merchandise.
Warehouse Locations
Please coordinate with your PSM to confirm which location should receive your inventory.
CA Warehouse — San Diego
Contact: James Solomon
Address: 1440 Innovative Dr. Ste 400, Docks 1–6, San Diego, CA 92154
Receiving Hours: Monday–Friday, 7 AM – 2 PM
DC Warehouse — Washington, DC
Contact: Anthony Gaither
Address: 3525 V St NE, Suite A, Washington, DC 20018
Delivery Hours: 9 AM – 2 PM
Phone: 443-459-6992
1. Prep & Inbound Requirements
Before shipping any items, ensure your inventory meets the following standards:
Stock Availability: All merchandise must be sent to and physically in stock at our warehouse before sales begin.
Merch Standards: All merch items must be labeled with UPCs. Apparel items must be poly-bagged and labeled with UPCs
General Merchandise: All other items (inserts, coasters, ice cube trays, etc.) must also have UPCs.
Labeling Accuracy: Products should be labeled accurately, indicating the product name, type, pack size, and any other relevant details.
Warehouse Labor Services:
Bagging: If you require the warehouse to bag your merchandise, a labor charge of $45 per hour applies.
Printing & UPC Labeling: Our CA/DC teams can provide printing and labeling services billed at $45 per hour.
2. Shipping to the Warehouse
Once your merchandise is ready, contact your Partner Success Manager (PSM) to create a Merch Purchase Order (PO).
⚠️ Do not ship items until the PO is finalized.
Receiving Timelines
Merchandise Type | Timeline |
Standard Merchandise (Meets all requirements, no special handling) | Received and scanned within 2 business days of delivery |
3. Product Setup
To ensure your customers are charged correctly and you receive timely payouts, please follow this specific setup flow:
Flaviar Checkout First: All new products must be set up in Flaviar Checkout first for review and sync.
Upload your new merch item in Flaviar Checkout: All new items, including merch, must be uploaded to Flaviar Checkout first.
Product review: Notify the PSM once the merch product has been created.
Product sync: Once approved, our team will sync the product in Flaviar Checkout with your Shopify store.
Shopify Details: Provide high-quality pictures and detailed descriptions to be added to your Shopify merch page.
Merch products in Shopify must remain inactive until the inventory physically arrives and is scanned in at the warehouse.
⚠️ Important Compliance Note:
Uploading or going live with a product in Shopify before it is approved in Flaviar Checkout and received at the warehouse will result in fulfillment delays for your customers and payout delays for your brand. We require all products to be on-site and approved before the listing goes live.
Questions? Please email your account manager or [email protected] for assistance.