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How can I cancel my order?

Generally, your order can be canceled as long as it hasn't been fulfilled. However, our team cannot guarantee that we'll always be able to cancel your order after purchase.

Please verify your order status:

In that case, please contact us as soon as possible, and our team will do its best to cancel your order.

If your order has already been fulfilled*, cancellation is no longer possible.

*DISCLAIMER: While in some cases, the tracking number is not yet available, the retailer may have already started working on your order.

Because retailers aim to ship your orders as soon as possible, they may not be able to interrupt the fulfillment process.

Our team will keep you updated on the order status and cancellation request. Thank you for your understanding!

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