Preorder and Limited-Time Offer (LTO) items are special releases that are not always kept in regular stock. These products are often produced in limited quantities and are made available for a short time or before their official release date.
Preorder and LTO items ship differently than standard retail products. Since these items may still be in production or awaiting arrival, their shipping timelines vary.
Estimated shipping times will always be listed on the product page.
Preorder and LTO purchases are non-refundable. When placing these orders, you are reserving items specifically for yourself. Because these products are produced in limited quantities, we are unable to offer cancellations or refunds once an order is placed.
Replacements may not always be available for preorder and LTO items. If there is an issue with your order, please contact us as soon as possible and we will do our best to assist you.